SHIPPING / FAQ'S

SHIPPING WITHIN AUSTRALIA

  • Shipping flat rate – $6.99
  • Express post (up to 1kg) - $9.99 (Excludes Canopies)
  • Free shipping for orders over $120

Heavy / bulky orders containing canopies will be sent by standard post with tracking, they will not be sent via express post.

Orders are sent via Sendle or Australia Post, parcels will be marked with AUTHORITY TO LEAVE (at your premises in a safe place).

Delivery generally takes 3-10 days within Australia. 

We will not be held responsible for lost mail, incorrect addresses entered at checkout, delayed or damaged items in transit once they have left us.

Returned to sender items will incur additional re-postage costs. 

Postage costs are NOT refundable.

 

INTERNATIONAL SHIPPING (Trackable service*)

New Zealand flat rate $14.99 | 4-6 working days

Rest of the world up to 1kg $19.99 | 6-15 working days

We will not be held responsible for lost mail. Timeframes are approximate. *Delivery tracking dependent on  global postal network provider.

CUSTOMS DUTIES / TAXES

Import taxes and duties related to international shipping are the responsibility of the customer.

 

CANCEL ORDER

We do not offer refunds for change of mind or accidental overspending. However, we can issue you with a credit note to use at a later date. 

 

EXCHANGES

Yes we will happily provide exchanges, provided:

You send the items back to us within 14 days of purchase, and the items are in new condition, unworn and can be resold with the tags still attached. 

If your item is faulty and you provide photos to us, we can either refund or replace the item for you.

All exchanges will be issued in the form of a credit note, less postage costs. 

Please send your items to:

Zayla Rose Couture
PO Box 5073
Beckenham WA 6107

 

DELIVERY TIMEFRAME

In stock items are usually sent within 2 working days of placing your order, however during sales etc can take up to 4 working days. 

 

TURNAROUND TIMES (NOT IN STOCK ITEMS)

Please note that all turnaround times are approximate only and do not take into consideration holiday periods, and production delays.

Orders that contain both in stock and not in stock items will be shipped together once all item/s have arrived. 

 

SHIPPING LOCATION

We are located in Perth, Western Australia 6107.

 

ORDER PICK UP

Unfortunately we do not offer pick up.